Customer Service

Can we help you with something? In this section, you’ll find information on shipping, how to return or exchange something you’ve ordered, and sending in a product rating or review.

Please check our Frequently Asked Questions if you have questions about your J.R. Watkins online account, order processing or products. If you find that you still need assistance, we hope you will Contact Us.

Returns & Exchanges


Returns & Exchanges for JRWatkins.com Purchases

We believe strongly in our products and their quality. If you are not pleased with your purchase, you may request a return or a replacement. See below for details.

J.R. Watkins Refund Policy

We want you to be pleased with your J.R. Watkins products. So, if you are not satisfied – for whatever reason- with your purchase on jrwatkins.com, please contact Customer Service at 1-800-243-9423 Monday-Friday 8 am-5 pm, CT or email webhelp@jrwatkins.com. You may also simply fill in the Contact Us Form.

If you purchased the product from a retail store, please contact the store directly for their return policy. If you purchased the product from a Watkins Independent Consultant, contact the Consultant for product returns.

Requesting a Refund

To obtain a refund for the J.R. Watkins items you purchased at JRWatkins.com, please send an e-mail to webhelp@jrwatkins.com or fill in the Contact Us Form. with your request for a refund or an exchange within 30 days of your original purchase or contact us toll free at 1-800-243-9423 Monday-Friday 8 am-5 pm Central Time.

Unfortunately, returns cannot be authorized for products purchased from other on-line vendors. We are also unable to accept returns or offer refunds for limited edition, discontinued or sale items.

Consultants only: Watkins does not require Consultants to keep stock or place orders every month, and therefore we do not accept inventory returns. If you have questions regarding this policy, you may contact us at 1-800-243-9423 Monday-Friday 8 am-5 pm Central Time, by email at webhelp@jrwatkins.com.

Damaged Packages

When your order arrives, please inspect the package for any damage that may have occurred during shipment. If damage occurred to the item(s) in your shipment, please contact Watkins Customer Service immediately at 1-800-243-9423 Monday-Friday 8 am-5 pm, CT or email webhelp@jrwatkins.com. You may also simply fill in the Contact Us Form.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If you're returning the product because we made an error, please contact consumer service at 1-800-243-9423 Monday-Friday 8 am-5 pm, CT, email webhelp@jrwatkins.com or submit the Contact Us Form.

Watkins does not accept non-authorized returns. Please contact Watkins Customer Service 1-800-243-9423 Monday-Friday 8 am-5 pm, CT or email webhelp@jrwatkins.com for assistance.



Shipping Policy


Shipping Policy for JRWatkins.com Purchases

Overview:
In the U.S., please allow up to two business days to process your online order and approximately five to seven business days for shipping. Orders shipping to Canada, please allow up to two business days to process your order and approximately 2-9 business days for shipping.

  • Primary shipping carrier is UPS in the US. UPS SurePost may be used upon the discretion of JR Watkins. Purolator and Canada Post for Canada.
  • Backorders: Watkins does not take backorders on out of stock items. If a product you try to order is unavailable, we will provide the approximate date we expect it back in stock and you can place the item on your next order once it becomes available. You will have an option to receive an email notice once an out of stock product is available. A notice will be sent directly to you via email letting you know the product is now available to order.
  • Shipping/Handling: Applicable tax will apply.
  • Note: Consultants will be charged 9% for all Customer orders placed directly with Watkins.

Expedited Shipping:
At this time, overnight service is only available in the US through our toll-free Order Department. For rushed delivery, please call 1-800-Watkins (928-5467), Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. An operator will be more than happy to assist you. An additional charge will apply.

Shipping Regulations With Hazardous Products
Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, and APO/FPO Addresses.

Hazardous products cannot be shipped to these remote locations in Canada.

Due to shipping regulations with hazardous products, we are no longer able to ship those products and assortments. View the list of Hazardous Products.

We do not ship products internationally (outside of the U.S. and Canada).

Shipping Rates


Order
Total
Shipping
Charge
$0 - $50.00
$9.95
$50.01 - $100.00
$12.45
$100.01 - $149.99
$14.45
$150.00 and above
FREE

Are You a Consultant?

Please sign in to see shipping rates.

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Product Ratings & Reviews


Write a Review

To write a review, you must be logged into your user account.

  1. Go to the page for the product you would like to review.
  2. Scroll to the reviews section of the page or click the "Reviews" button at the bottom of the page to jump to that section.
  3. Click "Write A Review"
  4. You will be directed to a form to fill out to write your review.
  5. After submission, your review will be put into a queue and posted on the website pending an approval from J.R. Watkins. You can check the status of your review via the "My Account" page.

Review Policies




FAQs


Sign In & Account Management
How do I sign in?

Click "Sign In / Create Account" at the top of the page and a pop-up box will appear with instructions.

What is my Password?

If you previously created a J.R. Watkins account but you have forgotten your password, proceed to Account Sign-In and click on “Forgot Password?” You will need to provide the email address that you used when you created the account to reset your password.

How do I change the address, password, or email that Watkins has on file for me?

To change any of the details stored in your account profile, sign in to your J.R. Watkins account, where you have the option to edit your name, email, account settings, shipping info and billing info. You also can change your password.

How can I get a catalog?

New customers can get a free catalog by filling out the order catalog form on our website.

How do I find your products locally?

If you would like to purchase your favorite JR Watkins products locally in the US or Canada you can find many stores in your area that carry our products using our store locator. There are many benefits to shopping with a Watkins Consultant. Go to Connect With a Consultant where you can enter your home or work address and we’ll introduce you to people who want to share everything they love about J.R. Watkins Naturals.

Ordering Process & Management
What methods of payment do you accept?

US:
Visa
Mastercard
Discover
American Express
Quick Pay

Canada:
Visa
Mastercard
American Express
Quick Pay

Can changes be made to an order once it has been placed?

For timely processing, all orders are immediately sent to our shipping department. Therefore, we cannot change an order once it had been placed. This includes products, product quantities, addresses and payment options.

What if an item I try to purchase is out of stock?

Watkins does not take backorders on out of stock items. If a product you try to order is unavailable, we will provide the approximate date we expect it back in stock and you can place the item on your next order once it becomes available. You will have an option to receive an email notice once an out of stock product is available. A notice will be sent directly to you via email letting you know the product is now available to order.

Will I receive confirmation that my order has been accepted?

Yes. After submitting your order, you will see a Purchase Confirmation screen, which you may want to print for your records. You also will receive an email confirmation with information on how to track delivery of your package.

How long will it take for me to receive my order?

Please allow up to two business days for order processing and five to seven business days for shipping in the US.

Canada order processing takes 4 business days and depending on location can take anywhere from 4-17 business days to arrive.

How do I track my order?

To track a shipment, contact Customer Service or sign in to your J.R. Watkins account. Go to the account details page where you can see the status of all your current and past orders.

Can I ship internationally?

At this time we currently don’t sell or ship our products internationally outside of the United States and Canada. Please make sure to check out our website for future product offerings and distribution.

How will my order be delivered?

In the U.S., J.R. Watkins primarily ships orders using UPS. Please note that UPS cannot deliver to P.O. Boxes.

Most deliveries to Canada come from Purolator. However, in some locations we use Canada Post.

What if I would like to have my package delivered overnight?

At this time, overnight service is only available in the US through our toll-free Order Department. For rushed delivery, please call 1-800-Watkins (928-5467), Monday through Friday from 8:00am – 5:00pm, CT. One of our Order Entry Operators will be happy to process your order. Additional fee will be applied.

Products
Where can I find additional information on natural cleaners?

If you are interested in learning more about natural cleaning, we recommend that you read:

Does J.R. Watkins use BPA-free plastic bottles?

We are committed to making products that are safe and environmentally friendly. All of our packaging is comprised of BPA-free plastics, and we do not source packaging that may contain BPA.

What is the "Best If Used By Date" on J.R. Watkins Natural Gourmet products?

According to the Food Safety and Inspection Service (FSIS), which is an agency of the United States Department of Agriculture (USDA), a "Best If Used By (or Before)" indicates when you will enjoy the best flavor and quality. It is not a purchase-by or safety-related date.

Where is the alcohol in your extracts derived?

The alcohol used in our extracts is corn derived.

Are your products tested on animals?

J.R. Watkins Naturals does not conduct or commission any animal testing in the safety assessments of our ingredients, formulations, finished products or any new product formulations.

What does NPA Certified mean?

The Natural Products Association has granted J.R. Watkins Natural Apothecary products the NPA Seal of compliance. To earn this coveted seal, products must be made of at least 95% natural ingredients from renewable and sustainable resources. This highly regarded seal represents the national standard for truly natural products and is carried by only two other brands. This seal makes it easier for your customers to identify quality natural products.

What does the Kosher symbol by some of your products mean?

Some Watkins products have been certified Kosher by officials of the Jewish faith. The specific symbol appearing on our products represents the organization that has certified our products -- the Upper Midwest Kashrut Association



Contact Us


Email Us

Please allow one to two business days for a response. Also, to ensure that our response is added properly to your inbox, add webhelp@jrwatkins.com as an approved sender on your e-mail account.

Disclaimer: Our customer service department is here to support the needs of our valued customers—please do not send business related solicitation requests to this email address as they will not be responded to.

*Required Field

Customer Service

Feel free to contact our fast and friendly Customer Service:
1-800-243-9423

J.R. Watkins Headquarters

Watkins Incorporated
150 Liberty Street
PO Box 5570
Winona, MN 55987-0570
Phone: 507.457.3300  |  Fax: 507.452.6723

Media Inquiries

To request public relations materials from J.R. Watkins,
please contact us at: pr@jrwatkins.com

Distribution Inquiries

If you are interested in carrying the brands of J.R. Watkins in your store, please contact our sales team at: distribution@jrwatkins.com

International Inquiries

If you are interested in distributing the brands of J.R. Watkins internationally, please see our International Distribution page.